We don’t want to blow your mind, but our secret sauce is actual people. Seriously. We hire medical billing experts, clinical nurses, and other industry pros who know your specialty. Then we turn our team loose to work over payers with their razor-sharp billing knowledge, charming personalities, and math skills that could make an advanced calculus teacher cry.
At the end of each day, our team comes back to us with a list of successful preauthorizations, paid collections, and approved claims.
No, it ain’t rocket science. But it works. And it works well.
Other companies use computer algorithms that sound real techy and promising, but their processes leave out crucial elements like critical thinking and analysis. The benefit of working with real humans (other than the fact that we all want to avoid some sort of scary Terminator scenario) is that human billing experts catch the errors and inconsistencies that a computer algorithm may not.
Remember, a computer only does what it’s programmed to do. But we all know that people do all kinds of stuff you didn’t expect them to do. Like going above and beyond. And finding a loophole the computer programmer didn’t think of. And having an impromptu office dance party when that new Katy Perry jam starts playing.
We just keep our geeks amped up on coffee, good vibes, and the threat of total public embarrassment if they don’t deliver excellent results. Kidding – sort of…