You’re nervous. Your patient’s nervous. You’re listening to bad hold music as you wait for a rep from the insurance company to tell you if the treatment your patient needs will be covered. You finally get a rep on the phone and the conversation goes something like this:

“So you’re telling me it’s covered but not under the code I thought it was? So will you tell me what the correct code is? Is the correct code a secret? Will this be on the test?” 

We don’t want to throw shade but the more confusing an insurance company makes the verification and claims process, the more likely it is that they don’t have to pay you. Just saying.’